Terms & Conditions

At Mercian Sports Company Ltd. we pride ourselves on delivering great customer care. We aim to provide a friendly, efficient and helpful service; aiming to treat everyone as we would like to be treated, we would be disappointed if you were unhappy with your experience.

By ordering any product from Mercian Sports Company Ltd. you are accepting the following terms and conditions. These terms and conditions may be changed without any prior notification; any changes will be displayed on this page. Our terms and conditions do not affect your statutory rights.

Mercian Sports Company Ltd. is a UK based company and we comply with UK Consumer law. This includes the Distance Selling Regulations, which give you the right to cancel an order and return any goods that may already have been dispatched up to 7 days from receipt. We want to make your online shopping experience as easy as possible, so our policy allows you to make a return up to 30 days from receipt.

Pricing

The price you pay is the price displayed on this website at the time we receive your order. The following exception applies:

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices on our website are inclusive of VAT (Value Added Tax), charged at a rate of 20%. The prices exclude delivery charges, unless expressly stated otherwise. We will maintain our prices as long as possible. However, if unavoidable costs are incurred, we do reserve the right to charge the prices ruling at the time of despatch. We will inform customers of this change prior to despatch. Our Company VAT number is GB358825808.

Security

Payment is taken from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods or alternate options offered.

We accept most major credit cards for online purchases. If you wish to pay by another method you are welcome to place your order over the phone.

Your details are safe with us; we ensure total confidentiality. Your details will never be passed on to any third parties and SSL encryption protects your details on secure servers.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

Stock Availability

It is possible to order products that are not currently in stock, if there is going to be an extra delay in delivery, we will contact you to inform you and give you the option of altering or cancelling your order. If you would like to order something that is not listed on our website don’t hesitate to contact us and we’ll do our best to find it for you. If we cannot source an item you have ordered we will always contact you to let you know.

Copyright

Mercian Sports Company Ltd. disclaims damages of any kind; compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site. All pictures, material, code, intellectual property and descriptions are the property of Mercian Sports Company Ltd. It may not be copied or used without the express permission of these parties.

Shipping and Delivery

Shipping is charged on all consignments at the current rate. Note: All mail orders will require a signature on delivery.

Claims

Notification of damage or shortages must be made to Mercian Sports Company Ltd. within 2 days of receipt of goods.